6 Month warranty | Secure transactions | Free delivery for orders over R500 | 7 day return policy

Trade in your device
Trade in your device

Warranty

All brand-new products carry a local manufacturer’s Warranty, according to their terms.
Pre-Owned hardware products are covered by a 6-month, local TechMarkit Warranty, which covers defects in materials and workmanship in the device. This warranty is not transferable and is confined to the purchaser who bought the product on the TechMarkit website.

What benefits do you get with the TechMarkit Warranty?

    1. Free courier service to collect and deliver your device when you lodge a claim.
      1. Should you find a fault within 14 days of purchase, enjoy a replacement or similar unit - no questions asked.
          1. If you experience the same verified hardware fault twice during the Warranty’s 6-month period, you get a replacement or similar unit – no questions asked.
            1. Should your Warranty repair take longer than 7 working days, a loan unit may be made available to you upon request.
            2. Easy Warranty Claim and Repair process that won't keep you up at night.

                What is not covered by the TechMarkit Warranty?

                •    Software, including without limitation, the operating system and software added to the hardware device products through our factory-integration system, third-party software or the reloading of software.

                •    The battery of the device and/or damage caused to the battery by over-charging.

                •    Problems that result, directly or indirectly, from external causes such as accidental damage, abuse, misuse, or problems with electrical power.

                •    Servicing not authorised by a manufacturer’s brand authorised repair agent.

                •    Usage that is not in accordance with the product instructions.

                •    Failure to follow the product instructions or failure to perform preventative maintenance.

                •    Using accessories, parts or components not supplied by the manufacturer.

                •    Products with missing or altered service tags or serial numbers.

                •    Blacklisting of your product.

                •    Acts of God, lightning, fire, voltage fluctuations or any cause beyond the control of TechMarkit.

                •    Normal wear and tear.


                All Warranty queries or submissions should be accompanied by a proof of purchase document and/or the document number/reference.
                Please note that any repairs TechMarkit may perform, or replacement parts provided under the terms of this Warranty do not provide the right to an extension or renewal of the Warranty period.
                The Warranty on your product is rendered invalid if:
                1. There are any physical alterations, ie. there have been modifications and/or  additional parts have been added.
                2. Accidental damage has occurred.
                3. There is evidence of abuse, negligence or user tampering/error.
                4. Water or infestation damage is evident.
                5. Damage is caused by a power surge (power surges may occur after a power cut when electricity is restored).
                6. Liquid damage, cracked screens or visible signs of the unit having been dropped or damaged, even if these signs are minor (nicks, dents, scratches), because impact may cause internal damages.
                7. Incorrect or incompatible components such as the power cord, charger or factory-fitted plug are used with the product you purchased from TechMarkit.
                8. You have reset the device to factory settings (you may not have done this correctly).
                9. Issues with the serial number or IMEI number, such as:
                a.  The IMEI/serial number on the device has been removed, altered, deleted or rendered illegible.
                b. The IMEI number on the device does not match with the IMEI number on the invoice.

                Some reminders for you:

                1. All Warranty queries or submissions should be accompanied by a proof of purchase document and/or the document number/reference. This should be done prior to the expiry date of the Warranty on your product.
                2. Please remove your Sim card and Memory cards from your device, as we cannot be held accountable for any loss of these cards and their data.
                3. Should you submit your device to TechMarkit under a Warranty claim, you are reminded that TechMarkit is not responsible for loss of any data or programs installed on that unit.
                4. The Warranty period does not restart should a repair take place or if a Warranty replacement is issued.
                5. Remember that we have graded all our Pre-Owned products. If you are returning an item under the Warranty, its condition must be the same as when you bought it. That means if you purchased an A Grade device, when you return it in terms of the Warranty it should still be worthy of that A Grade rating. If not, any replacement item will be according to the graded condition of your returned purchase.
                6. TechMarkit (Pty) Ltd retains ownership of defective products, parts and equipment which are replaced in your product.

                WARRANTY REPAIRS

                1.    To lodge a Warranty claim, please send an email to warranty@techmarkit.co.za with full details of your claim. You will be advised of the steps you need to follow to have the claim processed timeously.

                2.     Alternatively, click on the B&W Help button at the bottom right of your web page (or the Question Mark on your cellphone screen) and provide all elements relating to a Warranty claim submission.

                2.    All Warranty claims will be sent for a full product evaluation before the unit is repaired or exchanged for the same product or a replacement unit as agreed between you and TechMarkit.

                3.    You will be provided with updates throughout the easy Warranty claim process.

                4.    Warranty repairs will take from seven (7) business days, depending on availability of replacement parts where required.

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