6 Month warranty | Secure transactions | Free delivery for orders over R500 | 7 day return policy

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Buying FAQ

Account/Profile Info

On the Home Page you will see the ‘Login’ button at the top right-hand side of the screen. Follow the steps to create your profile which will enable you to purchase and pay on the TechMarkit website.
When you make a purchase, you will be able to opt in to receive POPI Act compliant communication. You can unsubscribe at any time.

When creating an account on our website you naturally have to provide us with certain details. Your personally identifiable information is kept confidential. Only authorised employees agents and contractors (who have signed Non-Disclosure Agreements to keep information secure and private) may have access to this information. Find out more in our Privacy Statement.

You may have signed up for communication from TechMarkit and you now wish to change that decision. In terms of the POPI Act you can unsubscribe from receiving info from TechMarkit. Simply send an email to unsubscribe@techmarkit.co.za and provide your details so that we can take the relevant action. Once you have done this you will no longer receive communication from TechMarkit.

To change the email address linked to your TechMarkit profile send an email to help@techmarkit.co.za. You will need to provide details of your identity in order to do this. You may or may not be called for verification.

To issue a request to close your customer account please contact us directly by email: help@techmarkit.co.za.
Note: If you delete your account while an order is in progress, you will lose all visibility on the site, as well as standard contactability with TechMarkit and your order will be cancelled.

Buying from TechMarkit

Pre-owned devices (laptops, desktops, monitors, tablets, phones, e-readers) are products that have been owned by someone else before being made available for purchase by somebody else.

At TechMarkit all pre-owned devices are subject to a stringent quality assessment to determine the device's condition. If required, devices are put through a refurbishment process to bring you a product you'll be happy using. The device is then graded so you know the physical condition of the device you are buying.
By comparison, a brand-new device is just that - a new machine that has never been used and is ready for its first owner.

Yes, where required, Pre-Owned products are restored to complete functionality for the new TechMarkit works with reputable companies, authorised distributors and private individuals to obtain Pre-Owned devices for refurbishment. We keep an eye on the quality and functionality, making it easy for you to buy some of the best pre-loved tech products, all with a 6-month TechMarkit Warranty.

Products are obtained from primarily two sources:
(a) From reputable companies and authorised distributors.

(b) From private customers who have traded-in their product.

Each computer package includes a charger. Extras such as laptop bags mouses external storage etc may be included if specified on the product page.

On the Home Page you will see the ‘Login’ button at the top right-hand side of the screen. Follow the steps to create your profile which will enable you to purchase and pay on the TechMarkit website.
When you make a purchase, you will be able to opt in to receive POPI Act compliant communication. You can unsubscribe at any time.

We accept bank approved credit cards and debit cards, as well as MobiCred for customers who wish to pay for their purchase in instalments.

Find more in our Payments section of the website.
Please note however that American Express and Diners Club cards are not accepted forms of payment.

Although we prefer that South African credit cards are used for purchase with TechMarkit, we do allow foreign cards which have the 3D Secure security feature.
Diners and American Express cards are unfortunately not accepted.

TechMarkit does offer refunds and exchanges under certain conditions and as part of their compliance to the Consumer Protection Act (CPA). Please read the complete Returns, Refunds and Exchange Policy here.

If you purchase from TechMarkit online you need to wait for delivery to your specified address, as all our products are stored in an off-site warehouse. See how long it will take to receive your purchase by viewing the delivery schedule.

Tech products are very popular. There are many items available on the TechMarkit website where stocks are limited.
If you select a product for purchase and put it in your Cart but don’t pay for it, someone else may also do the same. Just because it is in your Cart, it does not mean that the product is removed from availability on the system.
If someone else pays for the same product before you do, you could lose out. In order to avoid frustration please try and make sure that if you want a particular product which is in short supply (only one or two available) you put it in your Cart and pay for it right away.
In the event of a product being 'oversold' we will contact you to help you change your order, or process a refund.

TechMarkit takes extensive steps to ensure that all transactions made on the website are secure and that these transactions are encrypted.
However you should acknowledge that transactions which are performed over the internet may be vulnerable to being intercepted and TechMarkit cannot be liable for any loss that you way suffer as a result of any interception. Our Terms & Conditionstalk about this issue.

At this stage we are not offering longer term repayments/instalments. You may wish, however, to use the facility offered by MobiCred.

Yes, TechMarkit (Pty) Ltd is definitely a legitimate business. Our company registration number is 2014/274963/07 and our SARS-approved VAT number is 4540268424, both of which indicate that Government or official bodies have recognised our legality.
You can also assure yourself of our credibility with our 7-day money-back guarantee, which means you can make a purchase without any risk. This is one of the conditions we uphold in terms of South Africa's Consumer Protection Act (CPA).
In addition all our new products have a manufacturer’s Warranty attached to them, whilst our pre-owned products have a TechMarkit Warrantyin place for peace of mind and protection over 6 months.

It’s easy to place an order with TechMarkit.
1. First you'll need to create a customer account – see the Login link on the main menu of the Home Page.
2. Next browse our selection of products applying the filter for your chosen product category.
3. Click on the item you wish to purchase.
4. From the product page click on Buy Now. A pop-up window will show the item(s) in your Cart with the price and total amount of your basket.
5. If you are satisfied click on ‘Checkout’ or else on ‘Go to cart’ if you wish to make any changes.
6. Complete the shipping/delivery information. Make sure all the details are correct to prevent problems later.
7. If you purchase for over R500 you will see the shipping fee is set to 'Standard' - this means there is no charge to deliver.
8. On the right you will again see your purchase information together with the value of VAT ('taxes') which is included in the price.
9. This is the final stage of your purchase. Up until this point you can change your mind.
10. Next you can complete your purchase with payment. Keep in mind that TechMarkit only accepts certain payment methods.
a) Enter your payment info review your order then select 'Continue to payment'.
b) You will be redirected to an order confirmation page, with a link to Peach payments, an authorised online payment gateway.
11. Finally, click on Complete Order to enable the payment process.

Please note:
i. Your order will be processed the moment TechMarkit receives your payment.
ii. You will receive an order confirmation email (check your spam folder if you don’t see it within 30 minutes).
iii. Orders can only be placed through the TechMarkit website.
If you experience any issues please click the black & white Help button at the bottom right of your screen (or the Question Mark icon if you are a cellphone user) and contact us.

To change the email address linked to your TechMarkit profile send an email to help@techmarkit.co.za. You will need to provide details of your identity in order to do this. You may or may not be called for verification.

Yes you can. If you are a business or wholesaler looking to purchase ten (10) or more devices complete this request form and we'll help you out!

Alternatively, click on the black & white 'Support' button at the bottom right of your web page and choose the Contact Us form.

We'll respond within 48 hours Monday to Friday.

Product Info

If you see the word ‘core’ in the computer description, this is what it means.
A core may refer to any of the following:
• A core, or CPU cor,e is the "brain" of a CPU (Central Processing Unit of your computer/device). It receives instructions and performs calculations or operations to satisfy those instructions. A CPU can have multiple cores.
• A processor with two cores is called a dual-core processor; one with four cores is called a quad-core; six cores are called hexa-core and eight cores, octa-core.
• Each core of a CPU can perform operations separately from the others. Multiple cores may work together to perform parallel operations on a shared set of data in the CPU's memory cache.

Today, the Intel® Core™ processor series includes the brand modifiers i3, i5, i7, and i9. Higher brand modifier numbers offer a higher level of performance and, in some cases, additional features (like Intel® Hyper-Threading Technology, which allows processors to work more efficiently). For example, within a given processor family, an i7 will outperform an i5, which will outperform an i3.

However, when assessing which computer to buy, you should consider all the specifications, including the Generation of the device, as the more recent generations of a processor present buyers with more optimised performance. Weigh up the brand modifier (i5 or i7 for example) vs the Generation (G7 or G4 for example). As a rule of thumb, a higher core with a ‘higher’ generation would be a better buy, but you also need to consider your requirements and your budget.

This is a brand name given by Intel to a number of different entry-level computer microprocessor models, targeted at low-cost personal computers. They tend to have a smaller cache (temporary memory), that uses less power and therefore leads to lower cost (to produce and to buy). This does come with lower performance when compared, for example, with a Pentium processor.
Celeron class computers are generally good for basic-use scenarios and buyers tend to go with dual core CPUs because of cost.
The various processors are listed here in priority of speed:
N4000
N3160
N3350
N3060

Pentium Silver is a family of 64-bit x86, low-power microprocessors introduced by Intel in late 2017, succeeding the Pentium family in the low-power market segment. Pentium Silver is based on Intel's micro-architecture in this category.

Intel and AMD (Advanced Micro Devices) are two of the biggest names in technology responsible for the chips that power millions of computers, graphics cards, servers and other devices.

Cache is the temporary memory officially termed “CPU cache memory.” This chip-based feature of your computer lets you access some information more quickly than if you access it from your computer's main hard drive.

The concept of generations came about after the release of the Intel Core i-Series and relates to the device’s processor. The main difference in processor generations is the way the micro-architecture is put together, so that a newer generation has a more enhanced set of features and better speed, compared with previous generations.

To measure a laptop screen size take a measuring tape and start measuring from the bottom left of the laptop screen diagonally to the top right of the laptop screen. That is your laptop size.

A touch screen allows you to use the screen of a notebook in a similar fashion to using a tablet or iPad. A touch 360 is just a fancy way of describing a notebook where the screen can flip back 360 degrees.

eMMC
An Embedded Multimedia Card, or eMMC, is more affordable and slower, flash-based storage than solid state drives. eMMC is usually found in smartphones and other consumer electronics devices but it's also used in personal computers. In everyday use, performance of eMMC storage is somewhere between speed of HDDs and SSDs.
HDD
HDD stands for hard disk drive. This is the traditional storage device for personal computers and was developed based on rotating magnetic platters (or disks) and reading heads. Compared with other drives, HDDs have longer system boot-up times, slower application and file loading, as well as slower file copy-and-paste command execution.
Hybrid Drive
A hybrid hard drive is a storage drive that combines the large storage capacity of an HDD with the faster read/write speed of an SSD.
A hybrid hard drive is, for the most part, a hard disk drive but also has a solid-state drive attached to it.
Data can be written onto either the HDD or the SSD, but it is allocated according to your computing or usage habits.
SSD
An SSD (solid state drive) performs the same basic function as a hard drive, but data is instead stored on interconnected flash-memory chips that retain the data even when there's no power flowing through them. These flash chips also called "NAND" are of a different type than the kind used in USB thumb drives, or data sticks, and are typically faster and more reliable.
NVMe
This stands for Non-Volatile Memory Express and is the standard hardware interface for solid state drives (SSDs). It was introduced in 2011 by the NVM Express Group and supports speeds up to six times faster than SSDs and 10 times faster than standard hard drives. The benefits are seen when reading and writing large files.

Definitions in this answer were sourced from Wikipedia and Windows Central.

The simple answer is that a full HD monitor displays with 1080 pixels of image resolution, but an HD-ready one displays with 720 pixels. When it comes to display screens more pixels are better, so that your picture is more defined at the larger screen size. For example, HD-ready gives you fewer total pixels (approx. 1 million) vs 2 million with full HD.

Each computer package includes a charger. Extras such as laptop bags mouses external storage etc may be included if specified on the product page.

Yes, where required, Pre-Owned products are restored to complete functionality for the newTechMarkit works with reputable companies, authorised distributors and private individuals to obtain Pre-Owned devices for refurbishment. We keep an eye on the quality and functionality, making it easy for you to buy some of the best pre-loved tech products, all with a 6-month TechMarkit Warranty.

TechMarkit’s pre-owned products are 100% functional when you purchase them. Due to some of these products being previously owned, aesthetic conditions can vary, so we have designed a product condition guideto help guide your decision across four grading options.

If you purchase a brand-new product it will look good and work well.
When purchasing a pre-owned product it may show signs of use. Please refer to our Gradingin the Condition Guide to find out more about the condition of Pre-Owned items.

All TechMarkit products fall into one of five grades of product:
NewThe product is brand-new, has not been used and carries a full manufacturer's Warranty.
A+The product is in pristine condition. There are no noticeable scratches on the product. The screen is without scratches. The product carries a full TechMarkit Warranty.
AThe product is in excellent condition with only light signs of use. The screen and body are in very good condition. There are slight scratches that are barely visible. The product carries a full TechMarkit Warranty.
BThis product has moderate cosmetic signs of wear and tear. There are some visible scratches, nicks and possibly one minor dent. The product carries a full TechMarkit Warranty.
CVisible signs of wear and tear, scratches and possibly some dents. The product is fully functional and is covered by a full TechMarkit Warranty.

These grades relate to both the technical condition of your product, as well as the aesthetics or physical appearance.
TechMarkit does a thorough assessment of all pre-owned devices and, where required, refurbishes or supplies new parts so you get the most out of your purchase. This is all contained in our Condition Guide.

If you think your device doesn't match its aesthetic grade, you can re-check the grade you ordered and compare it to the Condition Guidehere.
As a reminder, each Pre-Owned product sold on TechMarkit is classified according to an aesthetic grade determined at our initial assessment.
If you still have a query within the first 24 hours of receipt please use one of the contact forms we offer. Simply click the black&white Support button on the bottom right of your web page to choose a suitable form.

Ideally, you should provide photographic evidence that the product you received is not per the Grade you ordered.

When an accessory is sold with the product it is indicated in the technical specifications on the product page. It will always be compatible with your device.
For example, Smartphones are always supplied with a charger, but earphones are not. For laptops, the charger always comes with the device.
With many of our pre-owned products, the accessories are not the originals but are always fully compatible. Rest assured that they work just as well as the original accessories and are subject to the same Warrantyconditions as the product.
If an accessory is missing when you receive delivery of your purchase, please send us an email right away.

One of the checks TechMarkit does when assessing a device is to check battery life. We only sell devices with a 75% or higher battery life.

Yes waterproofing is maintained on those phone models which provide for this. If, for any reason, the waterproofing is no longer applicable, the product specification will indicate this.

Only brand-new products may be sent to you in their original packaging.
If the original packaging on pre-owned devices is acceptable or up to standard, the product will arrive in its original packaging. If not, then you will receive your purchase in a plain TechMarkit box.
Both types of products are put into a special courier box for delivery.

The information about the technical characteristics of each product is listed in the information provided on each product. If you are looking for something specific we advise you to contact the manufacturer directly so that they can provide you with accurate and up-to-date information.

Firstly, there may be a limited-time special offer running on one or more products on the website and this will lower the selling price.
Secondly, as you may have seen elsewhere on this website, each Pre-Owned product is quality assessed according to our system ofGrading. The aesthetic appearance of a product has a significant impact on its price (the A Grade will thus be more expensive than a B or C Grade).
Note:Grades only reflect a product's looks not its function. All our products function for the purpose they were intended.

With the release of new iPhones and iPads, some older models will not be able to update to the newest iOS and will no longer receive support from Apple. It can get confusing with all the iOS version numbers and model numbers, but each product description on the website indicates which iOS has been pre-loaded.

Shipping & Delivery

Depending on where you live all orders will be delivered in 2-5 working days. Follow the link to see more details about delivery timelines.

Delivery is free for orders of R500 and over and costs R100 for orders less than this.

All deliveries are completed Monday - Friday during business working hours, excluding public holidays. Once your purchase is made, you will be advised how you can track your delivery.

Please contact our sales support team at sales@techmarkit.co.za, together with your order reference number, in order to arrange a delivery address change.
PLEASE NOTE: once your purchase has been dispatched from our warehouse the delivery address cannot be changed.

TechMarkit uses a reputable courier company and both entities take the necessary measures to ensure delivery procedures are followed correctly, and in a secure and safe manner.

Orders can only be delivered to addresses within South Africa.

No matter where products are sourced from, all are stored and distributed from our warehouse(s). This means that our Courier partners will collect from the warehouse and deliver it to wherever you are in South Africa. Read more here more about delivery schedules.

Please refer to the Delivery Schedule shown in our Shipping Policy. Deliveries are carried out in business hours and take from two to five working days (weekends and public holidays excluded), depending on where you live.
We'll send you a tracking number within 24 hours after you place your order, so you'll be able to track your purchase and know when to expect it.

During the festive season, the influx of orders may delay the delivery of your order. Unexpected conditions, such as unrest and global health conditions may also affect delivery times. Please refer to Clause 5.3 in our Terms & Conditions.

TechMarkit adheres to all Covid-19 health protocols in our premises. We ask that you do the same on your side.

Safely unpack your purchase by doing the following:

1. Wash your hands (with soap and water for approximately 20 seconds) or use 70% alcohol-based sanitiser.
2. Put on a mask and disposable gloves if you’ve got any.
4. Then you can unpack your item(s).
5. We suggest you then clean your product(s) using a soft cloth and a liquid/spray cleaner or sanitiser. Wipe your device all over, being careful with small openings and ports. Once you've finished, dry your device (again with a cloth or just air-dry it over 30 minutes.)
6. Remove your mask and gloves, dispose of them and wash your hands once again, just to be safe.

You’re now ready to enjoy your new( or like-new) purchase!

You will receive an SMS with a reference link. You can also log onto the Skynet website and use the reference number to track your parcel whenever you wish.

The courier company will send you two SMS messages: the first when they pick up your order from TechMarkit and the second when they are going to deliver.

Prior to delivery or collection of the products you ordered, you may cancel an orderat any time provided you do so BEFORE receiving a dispatch notice e-mail from TechMarkit. After that, you can return such products only in accordance with the TechMarkit Returns Policy.

In the rare event that your order has been misplaced/lost by the courier, stolen, or given to the wrong person, we'll do everything we can to fix the situation.

Here is the claims process for lost/stolen orders:

1. Take a photo or scan of your ID.

2. Prepare a written and signed sworn statement declaring you that you don't have the package.

3. This statement must also confirm that you will reject the package in the event that the courier finds the order and tries to deliver your parcel.

Submit those documents to help@techmarkit.co.za in order for a claim to be opened. Alternatively, you can also click the black&white 'Help' button at the bottom right of your web page (or the Question Mark icon if you are accessing this site via cellphone) to choose a suitable form.

The courier will automatically send you an SMS message which will contain your tracking number and a link to their website which you can use to find tracking information.

If the deadline has passed for delivery to your area, please send an email to help@techmarkit.co.za and we will look into your shipment.

Troubleshooting

Complete the form on the Contact Uspage or send an email to help@techmarkit.co.za with full details. Alternatively, you can click the black&white 'Help' button on the bottom right of your web page (or the Question Mark icon if you are accessing this site from your cellphone) to choose a suitable form.

You will need to create a new password if you lose or forget the one you created originally. 

To create your new password, go to Log In. Enter your login email and click next. When prompted for your password, click ‘Forgot password?’. If the email address shown is correct, click ‘Reset Password’. You will then receive an email with instructions on how to reset your password. Be sure to check your spam folder if you don’t see the email within the first few minutes. 

Open the email and click ‘Reset Password’. A new browser tab will open up with a box that gives you the opportunity to insert a new password. The system notifies you if the password is strong or weak. If it’s weak, try including numbers, capitalising some letters or adding special characters to make it stronger. When the page shows your password strength is strong, click ‘Reset password’.

You’re then brought back to the TechMarkit login page, confirming that your password has been updated. Log in to your account with the new password.

To change the email address linked to your TechMarkit profile send an email to help@techmarkit.co.za. You will need to provide details of your identity in order to do this. You may or may not be called for verification.

You may have signed up for communication from TechMarkit and you now wish to change that decision. In terms of the POPI Act, you can unsubscribe from receiving info from TechMarkit. Simply send an email to unsubscribe@techmarkit.co.za and provide your details so that we can take the relevant action.

Once you have done this, you will no longer receive communication from TechMarkit.

After an order is placed, you should have received an order confirmation. There are typically a few reasons why an order doesn't show in your profile: 

1. There was a delay in our system.

2. The order confirmation was directed to your spam folder.

3. Your bank is authenticating your order. 

After waiting 24 hours and you have not received an order confirmation, please click on the black & white Help button (or the Question Mark icon if you are accessing this site on your cellphone) at the bottom right of your screen to contact us.

In the rare event that your order has been misplaced/lost by the courier, stolen en route, or given to the wrong person, we'll do everything we can to fix the situation.

Here is the claims process for lost/stolen orders:

1. Take a photo or scan of your ID.

2. Prepare a written and signed sworn statement declaring you that you have not received the package.

3. The sworn statement must also state that you will reject the parcel in the event that the courier finds the order and re-attempts to make a delivery. 

Submit those documents to help@techmarkit.co.za in order for a claim to be opened. Alternatively, click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us.

If you have purchased a Windows computer, this should not happen, so please click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us.

Once your purchase has been packed up our warehouse staff, it is sent to the courier who delivers it to you at the address you specified. Despite all efforts to be careful, sometimes packages become damaged during transport.

Before the courier leaves, check the following: 

1. Condition of the package

Check if the package is damaged or looks abnormal.

2. Status of the product

Check to see if the product is broken, damaged, not in accordance with the grade you ordered, or incomplete in any way. 

If so, write on the delivery note the problems you encountered during inspection and/or refuse the goods. 

Thereafter, once the courier has left, notify us if:

a) The product is defective or broken;

b) The product is not as ordered;

c) The product is incomplete, ie. there are some components missing.

Send an email with your concerns to help@techmarkit.co.za or alternatively, click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us.

This written notification of any damage allows us to open an investigation.

Unfortunately, this can and does happen on occasion with the transportation of orders. 

You should declare the damage to the courier when the package arrives so you can refuse to accept it. If, however, you were unable to reject the package, you can reach out to us directly.

In order to resolve the situation, we need to open an investigation.

To do this, we ask that you report the damaged delivery as soon as possible (within a maximum of 24 hours following receipt) by following the steps below:

a) Click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us.

b) We then suggest that you upload the following:

i. a photo of the package (we advise you to keep the packaging until the case is resolved). 

ii. a photo of the courier’s label showing the tracking number (and other information such as your address).

iii. photo of the damaged product.

iv. a photo or PDF of a written sworn statement that you did not damage the device.

v. a photo of your ID/driver's licence so we know it is you making the claim.

Once this information has been uploaded in the TechMarkit website, we can open an investigation. You will be kept informed of the status of this process.

To report a defect(s) follow the instructions here:

1. Click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us.

2. Provide as many details as you can. Don’t leave anything out.

3. If necessary, includes photos of the issue you are experiencing. You can upload five images.

TechMarkit will respond to you within one (1) business day to provide feedback and the process to be followed to remedy the technical faults.

In terms of the Consumer Protection Act (CPA) you are entitled to return an item within seven (7) days if you are not happy or you believe your purchase does not suit your purposes.

Should this be the case, please click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us, so that we can start taking action on your behalf. 

If you need to, attach photographs of any issues you may wish to raise that support your claim. You will be able to upload up to five images.

Be as clear as possible to simplify communication.

If it turns out that an error has been made, TechMarkit will advise you on the next steps they will be taking with regard to your purchase. If we are unable to resolve the issue, or if there is not a suitable product for exchange, you will receive a refund. During this process, you will be kept in touch.

Upon receiving your order, please test all the features you are likely to use within seven (7) days. Should anything not be working as anticipated, you can click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us. Please provide TechMarkit with full details of the defect. 

After the first week and before the end of your 6-month TechMarkit Warranty (if you bought a Pre-Owned product) you can report a defect per the terms of this Warranty.

If you purchased a new product, the manufacturer’s Warranty period applies. Send an email to warranty@techmarkit.co.za

To speed up the process of your claim, we encourage you to follow these steps:

(a) Be as detailed as possible when describing the problem you encountered, including the various tests you have performed.

(b) If possible, take a video or photo when you encounter the problem and attach it to your message so that our technical staff can see what is happening. You will be able to upload up to five files.

In all instances, TechMarkit will perform an assessment and review. You will receive feedback all along the way during this process.

There are various ways to be in touch with TechMarkit. Follow the link to our Contact page to see the options provided.

What is a blacklisted phone?

When someone doesn't pay their cellphone bill, or if someone reports their device as lost or stolen, the network will blacklist the device, which will make it unusable with a phone plan or contract.

How is it possible for TechMarkit to miss that my device was blacklisted?

Only the cellphone networks in South Africa have access to the list of blacklisted phones. Part of TechMarkit’s stringent assessment process will be to check that the phone has not been blacklisted, so you receiving a blacklisted phone should be a rare occurrence. 

If you have any concerns, please Contact Us to send us a message.

My order did not meet the aesthetic grade descriptions. What do I do?

If you've just placed an order and have pangs of regret already, then you need to contact TechMarkit right away. Please note that if the order is already in the delivery process, you will not be able to cancel, which means you then have to reject delivery. 

If your order is in the "Checkout" phase, it means that you have not yet paid for it and you can simply remove the item from your Cart.

If you realise that the address you provided is incorrect or if you need to adjust it - then it's a little tricky, depending on the timing of order processing. Contact us immediately if you need more help.

If you encounter a problem with your device and wish to return it, please check if it is still under Warranty or not. 

If it is under Warranty, send an email with all details and photos to warranty@techmarkit.co.za.

Do remember that if your product has been subjected to significant impact damage, oxidation or has been opened by a third party, it will not be covered by the manufacturer’s Warranty nor by the TechMarkit Warranty in the case of a pre-owned item purchase. 

Please read more here about any Warranty exclusions. 

Please note: TechMarkit is NOT currently accepting out-of-warranty repairs.

When returning a product to TechMarkit, it is recommended to follow these steps:

Step 1: To make the return process as smooth as possible, please first take pictures of the product from all angles before sending it back. Doing this will protect you from potential problems that may occur during the transport back to TechMarkit. If you are returning a cellphone, a screenshot showing that your phone is factory reset will lead to a smoother return process.

Step 2: Log out and remove the user account of your device, as well as any open links to your Microsoft and/or Apple/iCloud account(s).

NOTES

(a) It is not necessary to manually delete your contacts, calendars, reminders, documents, photos or any other information when you are connected to your account (iCloud, Google, Samsung, etc.). This could result in the permanent deletion of your contents from the servers and any devices you have connected.

(b) Failure to log out of your iCloud account or Google Play account may result in your return not being accepted. If you forget to do this before returning the product, you may need to provide TechMarkit with your login info in order to proceed with the repair, exchange or refund. Although this information will be deleted after the procedure as TechMarkit is compliant with POPIA legislation, it is safer not to have to provide these details!

Step 3: Before sending your order back to TechMarkit, it's important to protect and package it as best as you can:

a. Make sure that the device is safely and securely protected. Re-use bubble wrap or other suitable packaging to protect the device and then fill in any empty space in the box with crumpled newspaper. If you still have your original packaging, you can use that.

b. If you are returning the package with your own courier, be sure to hand it to a person in order to get a tracking receipt. To make sure we process your return, we need to be able to track the package during its entire journey.

Step 4: Send the tracking number to help@techmarkit.co.za. If you have noted on the Return form you submitted that TechMarkit must collect, then we will be in touch with you.

At this stage, TechMarkit does not offer loan or temporary devices whilst your product is in for a repair under Warranty.

Refunds only qualify for returns made within the qualifying period. See more in our Returns, Refunds & Exchanges section.

After this time, your order will still be covered under our 6-month Warranty for pre-owned products, or the manufacturer’s Warranty for new products. After the first 30-days, orders covered by the Warranty are only eligible for repair or replacement, unless otherwise communicated.

The turnaround period will depend on why you are returning your purchase, but you will be kept informed all along the way.

Warranty Queries

All TechMarkit brand-new products come with the manufacturer’s Warranty, depending on the duration they support. Pre-owned devices are covered by a 6-month TechMarkit Warranty.

Product mechanical faults on Pre-Owned products are covered under this Warranty. The benefits aim to mirror the manufacturer’s Warranty, giving you peace of mind about your purchase. Please see more in our Warranty section.

Further questions? Click the black & white 'Help' button (or the Question Mark icon if you are accessing this site on your cellphone) located at the bottom right of your web page or screen to contact us.

• Software, including without limitation, the operating system and software added to the hardware device products through our factory-integration system, third-party software or the reloading of software.
• The battery of the device and/or damage caused to the battery by over-charging.
• Problems that result, directly or indirectly, from external causes such as accidental damage, abuse, misuse, or problems with electrical power.
• Servicing not authorised by a manufacturer’s brand authorised repair agent.
• Usage that is not in accordance with product instructions.
• Failure to follow the product instructions or failure to perform preventative maintenance.
• Using accessories, parts or components not supplied by the manufacturer.
• Products with missing or altered service tags or serial numbers.
• Blacklisting of your product.
• Acts of God, lightning, fire, voltage fluctuations or any cause beyond the control of TechMarkit.
• Normal wear and tear.

Please also note the following, which relates to your accountability:

The Warranty on your product is rendered invalid if:
1. There are any physical alterations.
2. Accidental damage has occurred.
3. There is evidence of abuse, negligence or user tampering/error.
4. Water or infestation damage is evident.
5. Damage is caused by a power surge (power surges may occur after a power cut when electricity is restored).
6. Liquid damage, cracked screens or visible signs of the unit having been dropped or damaged, even if these signs are minor (nicks, dents, scratches), because impact may cause internal damages.
7. Incorrect or incompatible components such as the power cord, charger or factory-fitted plug are used with the product you purchased from TechMarkit.
8. You have reset the device to factory settings (you may not have done this correctly).
9. Issues with the serial number or IMEI number, such as:
a. The IMEI/serial number on the device has been removed, altered, deleted or rendered illegible.
b. The IMEI number on the device does not match with the IMEI number on the invoice.

Please read the full TechMarkit Warranty here.

The TechMarkit team prides itself in ensuring you, our customer, gets not only the best possible price available, but also great service.

Buying a Pre-Owned device from TechMarkit

We endeavour to ensure that our products are affordable and of the highest quality. Every Pre-Owned device is thoroughly tested to ensure that each component is working perfectly and certified as being suitable for resale. It will also carry a TechMarkit Warranty for 6 (six) months so that you can rest assured that you are getting value for your money.

All new and Pre-Owned products come with a seven (7) day ‘peace-of-mind guarantee’, which means that if your product does not fit the purpose for which it was intended, you can return it for a full refund.

Product Warranty

There is a 6-month Warranty relating to hardware components, the pre-loaded operating system and faults.

Where Pre-Owned goods are purchased, you warrant that you have made the purchase in agreement with the condition as outlined in the Grading description in the Condition Guide. If you purchase a brand-new item on this website, you will receive the relevant manufacturer’s warranty.

Website security

The TechMarkit website purchasing system has comprehensive payment security, so you can be assured that your sensitive buying details (eg credit card number and CVV) are not retained by us, nor remain on the website after you make a purchase. When purchasing with your credit/debit card, you will be directed to your bank’s own secure payment portal.

Compliance with the Consumer Protection Act (CPA)

We adhere to the CPA, which has the following provisions:

a) The purchaser has the right to quality goods.

b) The product should be in good working order and suited to the purpose for which it is normally intended.

c) The purchaser may cancel within seven (7) days after the date of the receipt of the goods (Section 44 of the CPA).

d) The automatic six months’ Warranty relates to the product complying with point (b) above and with the exclusions noted under “Product Warranty” above.

e) Customers cannot be forced to purchase a more expensive brand/model should complications arise in the six-month Warranty period.

Compliance with the Protection of Personal Information Act (PoPIA)

TechMarkit complies with PoPIA to safeguard your information. See our Privacy Statement for more details.

Compliance with the Electronic Communications and Transactions (ECT) Act 25 of 2002

TechMarkit complies with the above Act by ensuring that

(a) the price of the product or service is shown clearly on the website;

(b) the name, contact details, and a brief description of the business are provided;

(c) a purchasing customer has the right to withdraw from an electronic transaction before its completion.

(d) a purchasing customer may cancel certain types of transactions concluded electronically without incurring any penalty;

(e) we will not send you unsolicited spam;

(f) we have sufficiently secure payment systems on our website.

Data Security

Your personally identifiable information is kept confidential. Only authorised employees, agents and contractors (who have signed Non-Disclosure Agreements to keep information secure and private) may have access to this information. All emails and newsletters from TechMarkit allow you to opt out of further mailings if you so wish.

Grading

All our products are graded according to their condition, so that you, our customer, has a clearer idea of the physical state of the item you are considering. The table below shows the principles we have used. You can also read the full information in the Condition Guide.

Grading Category

New

The product is brand-new, has not been used and is still subject to a full manufacturer's Warranty.

A+

The product is in pristine condition. There are no noticeable scratches on the product. The screen is without scratches. The product carries a full TechMarkit Warranty.

A

The product is in excellent condition with only light signs of use. There are slight scratches that are barely visible. The product carries a full TechMarkit Warranty.

B

This product has moderate cosmetic signs of wear and tear. There are some visible scratches and nicks. The product carries a full TechMarkit Warranty.

C

There are visible scratches and possibly some dents. The product is fully functional and is still covered by a full TechMarkit Warranty.

Data Security

• When TechMarkit acquires a Pre-Owned product it may be subject to a refurbishment. Part of that process is to clear existing data to ensure that a new owner does not have access to ‘acquired’ data.

• The TechMarkit website purchasing system has comprehensive payment security, so you can be assured that your buying details (eg credit card number and CVV) are not retained by us, nor remain on the website after you make a purchase. When purchasing with your credit/debit card, you will be directed to your bank’s own payment security portal.

• TechMarkit takes extensive steps to ensure that all transactions made on the website are secure and that these transactions are encrypted. However, you should acknowledge that transactions that are performed over the internet may be vulnerable to being intercepted and TechMarkit will not be liable for any loss that you way suffer as a result of any interception.

• Your personally identifiable information is kept confidential. Only authorised employees, agents and contractors (who have signed Non-Disclosure Agreements to keep information secure and private) may have access to this information. All emails and newsletters from TechMarkit allow you to opt out of further mailings if you so wish.

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